Right of withdrawal

Emporio Enologico Albese Srl guarantees the right of withdrawal of the purchase contract in reference of L.D. 21st February 2014, n.21 Implementation of rights costumer's directive 2011/83/UE; amending the directive 93/13/CEE and 1999/44/CE that repeals the directive 85/577/CEE and 97/7/CE. (14G00033) (GU general series n.58 of March 11 2014) came into effect on March 26th 2014.

The costumer may exercise the right of withdrawal no later than 14 days from the date of receipt of the goods. This right will be exercise using a form issued that you can find below and send it immediately through e-mail ecommerce@emporioenologico.com  or through fax +39.0173.35562, also through postal service  Emporio Enologico Albese Srl, Strada Porini, 1/b - 12050 Guarene (CN) Italy or through calling  +39 0173 35937. 

The goods must be returned to Emporio Enologico Albese Srl undamaged, intact and completed of the original packaging, the fees have to be payed by the client, no later than 15 days from the withdrawal notice. Emporio Enologico Albese Srl will provide for repayment of lease payments (including the first shipping fees in case of total withdrawal of the order) no later than 14 days from the date when Emporio Enologico Albese Srl receives the right withdrawal notice and in any case not before received the shipment of goods and check the state of them or received the shipping confimation. The cost and the risks associated with returning back of goods will be charge to costumer.

It is specified that the Community legislation expected that the right of withdrawal is exercisable only by the individuals (Customers) that acting for purposes which may be considered cutting out from his business. The right of withdrawal can't be exercised by legal entities or by individuals that acting for purposes connected to a business. Remain excluded from the right of withdrawal also the purchase realized by sellers or entities that in any capacity buy and sell to third parties. The right of withdrawal doesn't apply to supply of goods made to measure or personalized or that, for their nature, can't be re-send or if resent they may deteriorate rapidly. It is specified that, even with rewards program (Promotion), inside that the purchase of a good is coupled to other one sold at a low price or given, the right of withdrawal will be exercised with the return of both goods, notwithstanding the constraint of accessoriness of promoted good respect the first.

For any signal, complaint or support claim is possible to contact directly the address ecommerce@emporioenologico.com quoting your personal data and the number of order.

Click here to download the form to complete if necessary.